Refund policy
GRUPO JOHN, LLC
LLC – Wyoming, United States
E.I.N.: 61-2343380
State Registration No.: 2026-001939654
Effective Date: April 02, 2026
1. General Policy
At GRUPO JOHN, LLC, we are committed to customer satisfaction and product quality. If for any reason you are not satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.
By placing an order with us, you agree to this Return & Refund Policy.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be made within 14 days of delivery.
- The item must be unused, unworn, unwashed, and in original condition.
- All original packaging, tags, and accessories must be included.
- Proof of purchase (order confirmation or receipt) is required.
Items that do not meet these conditions may be rejected.
3. Non-Returnable Items
For hygiene, safety, and operational reasons, certain items are not eligible for return, including:
- Final sale or clearance products
- Digital or downloadable products
- Items clearly marked as non-returnable at the time of purchase
- Products that show signs of use, damage, or alteration
4. Refund Policy
Once your return is received and inspected, you will be notified regarding the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method.
- Refund processing may take 5 to 10 business days, depending on your bank or payment provider.
- Shipping fees are non-refundable, except in cases where the return is due to an error on our part (wrong or defective item).
5. Exchanges
We only replace items if they are defective, damaged, or incorrectly sent.
If you need an exchange, please contact us within 14 days of delivery to arrange the process.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
The return address will be provided after your return request is approved.
7. Processing Time
All return and refund requests are processed as quickly as possible. However, additional time may be required during high-volume periods.
8. Contact Information
GRUPO JOHN, LLC
7345 W Sand Lake Rd Ste 210 Office 6641
Orlando, FL 32819
United States
For any questions regarding returns or refunds, please contact our customer support team through the official communication channel provided at the time of purchase.