Shipping policy

GRUPO JOHN, LLC
LLC – Wyoming, United States
E.I.N.: 61-2343380
State Registration No.: 2026-001939654
Effective Date: April 02, 2026

1. Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing may be delayed slightly. In such cases, customers will be notified.

2. Shipping Time

Delivery times vary depending on the destination:

  • United States: 5 – 12 business days
  • International Orders: 7 – 20 business days

Delivery times are estimates and may be affected by customs, carrier delays, or external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active in the carrier system.

5. Delays and Responsibility

While we work with reliable carriers, delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Carrier disruptions
  • High seasonal demand

GRUPO JOHN, LLC is not responsible for delays caused by third-party shipping providers or customs authorities.

6. Incorrect Address

It is the customer’s responsibility to provide a correct and complete shipping address.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Lost packages due to incomplete address information

If an order is returned due to an incorrect address, reshipping fees may apply.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as “delivered” by the carrier.

If you experience any issue, please contact the shipping carrier first, then our support team for assistance.

8. Customs and Import Duties

For international orders, customers may be responsible for customs duties, taxes, or import fees imposed by their country.

These charges are not included in our prices and are the responsibility of the buyer.

9. Contact Information

GRUPO JOHN, LLC
7345 W Sand Lake Rd Ste 210 Office 6641
Orlando, FL 32819
United States

For any shipping-related inquiries, please contact our support team through the official communication channel provided at the time of purchase.